What are the steps after I’ve placed my order?

Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything’s correct. From there your goods will be picked and packed, and sent out from our warehouse. Once that happens your card will be charged, your order will be sent out and you’ll receive a confirmation of dispatch email that contains your consignment tracking number. If you’re expecting a few deliveries from us, you’ll get separate emails for each order.

How can I resolve a problem with my order?

If there’s a problem with your order, please email us at customercare@mybeech.com and let us know straight away.

Why have I not received an email confirmation?

If you’re confident you entered your email address correctly, then it may be your junk mail filter doesn’t like our email address. Some web-based email services, such as Yahoo, Google and Hotmail, block emails from unknown senders. Firstly, check your junk mail folder. You may also need to add us to your address book to ensure our emails arrive in your inbox.

Can I ask a question about placing an order?

If you’ve a question that we haven’t answered on our site, get in touch with our Customer Service Team at customercare@mybeech.com and they’ll be happy to help.

Will I get a receipt with my order?

You’ll get an email when your order is dispatched, which to all intents is an electronic receipt. Then there’s the more traditional printed receipt, which comes with your order.


How to unsubscribe from Beech emails?

If you no longer wish to hear from us, please email us on customercare@mybeech.com. Please note that it may take up to 7 days for the change to take effect.

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